Our tendency is to blame workers for errors and label their personal failings as the cause of the error. Labeling does not solve problems that cause error and, frankly, it may all be an illusion of human perception leading us to false conclusions. Our human tendencies result in interactions that hurt the culture among our workers and the effectiveness of the systems we put in place to support them.
These tendencies build dysfunctional management practices that create fear associated with your workplace programs. I want to teach you a better way to analyze the behaviors of your employees to understand why they were put in a position to take the risk in the first place. Your system may be perfectly designed to promote risks and create error traps. By analyzing the context of behavior we can discover ways to change your system to optimize behavior related to employee performance.
Learning Objectives: At the conclusion of the webinar, participants will be able to: (1) describe the dysfunctional practices that harm work cultures including labeling, blaming, single data-point management, and instilling fear through negative reinforcement; (2) define behavior in the context of the work environment; (3) describe sources of Behavioral Variance such as behavioral variants of productive work behavior; (4) discriminate the context when analyzing the causes of behavior; (5) determine the system variable that need adapting to change behavior on a permanent basis across all workers.