Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.

Webinar Series

Practical Ways to Train and Support Human-Service Staff


Florence D. DiGennaro Reed (University of Kansas)


Date: September 27, 2022
Time: 5:00 PM Eastern


Abstract: Performance management involves the application of behavioral principles to manage the performance of staff. Despite serving as effective change agents for clients, behavior analysts often struggle with motivating and supporting the staff they supervise. This presentation will describe evidence-based performance management procedures and share experimental data and case studies supporting the effectiveness of a behavior analytic approach to staff training and professional development. The presentation will emphasize resource-efficient efforts to produce behavior change of staff.


Instruction Level: Intermediate


Target Audience: practitioners, consultants, supervisors


Learning Objectives:

  1. The participant will be able to describe the benefits of a pyramidal training approach.
  2. The participant will be able to identify and describe the components of behavioral skills training as part of an evidence-based approach to performance management of staff.
  3. The participant will be able to discuss results of studies evaluating ways to enhance resource efficiency of recommended training practices.


1 BACB CEU available; includes supervision content.



Dr. Florence DiGennaro Reed, a board certified behavior analyst, received a doctorate in school psychology from Syracuse University. She also completed a clinical post-doctoral fellowship at the Institute for Child Development and a pre-doctoral internship in clinical psychology at the May Center for Education and Neurorehabilitation and the May Center for Child Development. Presently, Florence is a Professor in the Department of Applied Behavioral Science at the University of Kansas where she serves as departmental chairperson and directs the Performance Management Laboratory. Her research examines effective and efficient staff training and performance improvement practices. Florence has published 90 articles and book chapters and two edited books on a variety of topics including training, performance management, assessment, and intervention. With co-authors Drs. Gregory Madden and Derek Reed, Florence recently published a textbook titled An Introduction to Behavior Analysis. Moreover, Florence has been an Associate Editor for Journal of Applied Behavior Analysis, Journal of Behavioral Education, and Behavior Analysis in Practice.



CE Package

Learning Center Video and Quiz

Modifed by Eddie Soh