Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.

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37th Annual Convention; Denver, CO; 2011

Event Details


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Invited Tutorial #405
CE Offered: PSY/BACB
Organizational Behavior Management Consulting-Some of the Challenges of Growth
Monday, May 30, 2011
1:30 PM–2:20 PM
607 (Convention Center)
Area: OBM; Domain: Applied Behavior Analysis
PSY/BACB CE Offered. CE Instructor: Terry McSween, Ph.D.
Chair: Heather M. McGee (Western Michigan University)
Presenting Authors: : TERRY E. MCSWEEN (Quality Safety Edge)
Abstract:

Growth creates unique challenges for behavioral consulting firms. As Quality Safety Edge (QSE) has grown from a practice of three friends to a multi-million dollar consulting firm, it has struggled with a number of those challenges. The first challenge for all businesses is generating business. In particular, international sales created a special set of issues. A second challenge, growth meant adding consultants, which created the challenge of "industrializing the service," that is, standardizing the approach and materials so that all consultants used a consistent approach in providing services. The third challenge was a bit more subtle. As consultants have success with an implementation strategy, they tend to adapt that approach, and over time, they begin to have too much consistency and lose the flexibility to modify their plans in ways that might better serve the customer. Finally, implementing behavioral solutions internationally requires a sensitivity to cultural differences. Dr. McSween will describe QSE's experience with these challenges and what has been done to address them.

 
TERRY E. MCSWEEN (Quality Safety Edge)
Dr. Terry E. McSween is President and CEO of Quality Safety Edge, an organization that helps improve business success and profitability through leadership development and behavioral safety. He has developed an original method for creating ownership for organizational change through local-level, employee involvement in the design process. His approach results in increased participation in safety and performance improvement efforts, minimizing resistance to organizational change. Dr. McSween has received numerous awards for his work in safety improvement. He received the 2009 Life Time Achievement and 2001 Significant Contribution awards from the Organizational Behavior Network. He also was awarded the Johnson & Higgins Scrivener Award for his article “Improve your safety program with a behavioral approach” published in Hydrocarbon Processing from American Society of Safety Engineers for the outstanding technical article on safety and health published outside of the society. His book, The Values-Based Safety Process, second edition, was published in 2003 by John Wiley & Sons of New York, NY.
 

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