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| Managing a Human Service Agency Using Human Performance Technology |
| Saturday, May 26, 2012 |
| 8:00 AM–11:00 AM |
| 308 (Convention Center) |
| Area: OBM/AUT; Domain: Service Delivery |
| CE Instructor: Kathleen S. Marshall, M.S. |
| DONNIE M. STAFF (West Coast Behavioral Consultants, Inc.), SHANE D. ISLEY (West Coast Behavioral Consultants, Inc.), KATHLEEN S. MARSHALL (West Coast Behavioral Consultants, Inc.) |
| Description: This workshop introduces a comprehensive approach for analyzing and managing the performance of a school, agency, or program as a system. Understanding and appreciating an organization's systemic nature is the key to managing its operations and achieving its organizational goals. In this workshop, participants will be introduced to several tools enlisted from human performance technology (HPT) to help them assess and understand the host of contextual variables operating inside and outside of their organization that might influence the accomplishment of mission related objectives. These tools drive the analysis and design of performance systems that can be maintained by employees within your organization. Well-suited for executive directors, program directors, and staff supervisors, this presentation will show how Optimal's approach to organizational management can be adopted by ABA service provider agencies to improve organization level performance. |
| Learning Objectives: At the conclusion of this workshop, participants should be able to:
Describe the importance of analyzing and managing your organization as a system
Describe three tools for identifying and assessing the host of contextual variables operating inside and outside of your organization
Describe Optimal's approach to organizational management and how it can significantly improve the quality of services delivered by your agency |
| Activities: Participants will fill in a relationship map identifying all the components of their organization and complete a strategic planning exercise that requires them to identify/describe the following: a) one or more business results, b) goals that their agency must accomplish to achieve the business result(s), c) how they will achieve these goals, and d) the actions/tasks that must be completed to achieve these goals. |
| Audience: This workshop is appropriate for executive directors, program directors, and staff supervisors. |
| Content Area: Methodology |
| Instruction Level: Intermediate |
| Keyword(s): Autism Center, Director, Management, OBM |