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| Tools to Enhance Performance in Human Service Settings |
| Sunday, May 28, 2017 |
| 6:00 PM–6:50 PM |
| Hyatt Regency, Mineral Hall D-G |
| Area: OBM; Domain: Service Delivery |
| CE Instructor: Coby J. Lund, Ph.D. |
| Chair: Coby J. Lund (DataFinch Technologies) |
| LINDA A. LEBLANC (LeBlanc Behavioral Consulting LLC) |
| JANET BARNETTE LUND (DataFinch; Integrated Behavioral Solutions) |
| DAVID A. WILDER (Florida Institute of Technology) |
| Abstract: The panelists will discuss the importance of OBM in human service settings with an emphasis on the impact of effective or ineffective performance on quality of care and employee satisfaction. Several tools exist that can support effective performance. Each panelist will describe a tool that is designed to enhance some aspect of performance in human service settings. Electronic data collection can be a tool to standardize efficient data collection and analysis while saving man hours. Performance analysis tools can be used in human service settings to identify core determinants of individual underperformance (e.g., training needs, lack of discriminative stimuli in the environment) at both the specific task level (PDC-HS) and overall caseload management level (CMSS). The panel will also discuss additional tools that are needed and the optimal design features of those tools to keep them conceptually systematic and effective in support of human services. |
| Instruction Level: Intermediate |
| Keyword(s): data collection, electronic data, performance management, treatment integrity |
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