|
Process Mapping and Diagnostic Workshop |
Saturday, May 25, 2013 |
8:00 AM–11:00 AM |
200 F-G (Convention Center) |
Area: OBM; Domain: Service Delivery |
CE Instructor: Heather M. McGee, Ph.D. |
LORI H. DIENER-LUDWIG (Performance Blueprints, Inc.), HEATHER M. MCGEE (Western Michigan University) |
Description: This workshop will teach participants how to analyze, diagnose, and map critical organizational processes. The method taught in this workshop provides a comprehensive understanding of where to focus improvement efforts for maximum results. Participants will learn how to identify missing or redundant inputs, outputs, and measures, which must be fixed at the critical organizational process level, before drilling down to more detailed levels (e.g., specific processes or job level issues). When workflow is designed and managed well at this level, it will effectively support all subsequent levels. |
Learning Objectives: At the conclusion of the workshop, participants will be able to:
Describe the value of process level analyses.
Analyze critical organizational processes.
Diagnose organizational processes.
Build a process map.
Identify and prioritize opportunities for process improvement.
Assign accountability and deadlines for process improvement efforts. |
Activities: In the first part of the workshop, we will work as a group through a case study that provides a walk-through of the analysis process using specialized tools. Participants will have multiple opportunities for practicing identifying good vs. bad examples to ensure each part of the tool and analysis process are well-understood. In the second part of the workshop, participants will work in small groups using a case study provided to conduct an analysis, diagnose a critical organizational process, build a process map, and prioritize performance improvement efforts. |
Audience: All individuals who are engaged in improving or managing processes. |
Content Area: Methodology |
Instruction Level: Basic |
Keyword(s): Process Analysis, Process Improvement, Process Mapping |