Association for Behavior Analysis International

The Association for Behavior Analysis International® (ABAI) is a nonprofit membership organization with the mission to contribute to the well-being of society by developing, enhancing, and supporting the growth and vitality of the science of behavior analysis through research, education, and practice.

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39th Annual Convention; Minneapolis, MN; 2013

Event Details


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Symposium #381
CE Offered: BACB
Organizational Performance Engineering to Achieve Desired Client Results
Monday, May 27, 2013
3:30 PM–4:50 PM
101 E (Convention Center)
Area: OBM/DDA; Domain: Service Delivery
Chair: Guy S. Bruce (Appealing Solutions, LLC)
Discussant: Donnie M. Staff (Optimal)
CE Instructor: Guy S. Bruce, Ed.D.
Abstract:

To achieve desired client results with an acceptable return on investment, agencies must engage in the necessary system, process, and individual performance. The clients' progress depends on the quality of the teachers' performance, as well as the performance of the agency's teacher-trainers, supervisors, evaluators, program designers, and director. In order to evaluate and improve their organizational performance, agencies need sensitive measures of client performance and progress, in addition to sensitive measures of individual, process, and system performance. These measures may also be used to identify causes of inadequate client progress and recommend solutions. The measures must be collected and evaluated frequently, so that the agency can respond rapidly when clients are not making efficient progress towards their goals. Agencies can then improve client outcomes by designing and implementing resource, training, and management solutions. This symposium will present an overview of organizational performance engineering followed by its application to improve client outcomes of two different agencies that serve children with learning difficulties.

Keyword(s): Process Performance, System Performance
 
What is Organizational Performance Engineering?
GUY S. BRUCE (Appealing Solutions, LLC)
Abstract: The presentation will provide an overview of "organizational performance engineering," an application of behavior analysis to improve system, process, and individual performance so that clients can achieve desired results with an acceptable return on investment. Performance Engineering is a data-based continuous improvement process, that begins by defining an organization's desired client and stakeholder results, collecting sensitive measures of client performance and progress, defining necessary system, process, and individual performance, and collect sensitive measures of these to identify an organization's performance problems. Both frequency and learning efficiency measures of client and staff performance are evaluated. These data are then used to analyze causes of performance problems and recommend solutions, which may include resources, training, and management. Resources include more efficient teaching and management procedures. Training includes measurable staff performance objectives, valid measures of staff performance and progress, and efficient learning activities. Management includes easy-to-achieve progress goals, immediate, frequent performance feedback and incentives awarded for achieving progress goals. Solution effectiveness, efficiency and return on investment are evaluated and the process continues, until desired client results are achieved.
 
An Organizational Performance Engineering Project to Improve a Community Mental Health Agency’s Client Outcomes
JORDAN P. BOUDREAU (Florida Institute of Technology)
Abstract: The presentation will describe an "organizational performance engineering" project to improve the efficiencies with which clients served by a community mental health agency learn the language, social and self-help skills they need for successful transitions to less restrictive environments. The consultant implemented a data-based continuous improvement process, that began by defining the agency's desired client and stakeholder results, collecting sensitive measures of client performance and progress, defining necessary system, process, and individual performance, and collecting sensitive measures of these to identify the agency's performance problems. Both frequency and learning efficiency measures of client and staff performance were evaluated. These data were then used to analyze causes of system, process and individual staff performance problems and recommend solutions, which included resources, training, and management. The presentation will provide examples of the resources, staff training procedures, and performance management program that were implemented. Solution effectiveness, efficiency and return on investment were evaluated.
 

An Organizational Performance Engineering Project to Improve a School's Student Outcomes

CHRISTOPHER B. EWING (Arkansas Department of Education)
Abstract:

The presentation will describe an "organizational performance engineering" project to improve the efficiencies with which special education students served by a public school agency learn the language, social or academic skills they need for successful transitions to less restrictive environments. The consultant implemented a data-based continuous improvement process, that began by defining the school's desired student and stakeholder results, collecting sensitive measures of student performance and progress, defining necessary system, process, and individual performance, and collecting sensitive measures of these to identify the school's performance problems. Both frequency and learning efficiency measures of student and staff performance were evaluated. These data were then used to analyze causes of system, process and individual staff performance problems and recommend solutions, which included resources, training, and management. The presentation will provide examples of the resources, staff training procedures, and performance management program that were implemented. Solution effectiveness, efficiency and return on investment were evaluated.

 

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