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Breaking Bottlenecks: Designing Workflow and Creating Efficiency |
Friday, May 24, 2013 |
8:00 AM–3:00 PM |
M100 A (Convention Center) |
Area: OBM/PRA; Domain: Theory |
CE Instructor: Bryon Neff, Ph.D. |
DONNIE M. STAFF (Optimal), BRYON NEFF (Optimal) |
Description: Processes generate products and services, such as discrete trial training and social skills curricula, which are marketed and sold to consumers. In addition, well-designed processes yield high quality products and services at lower costs, thereby increasing the rate of quality products and services that are produced, which in turn lead to higher customer satisfaction. In this workshop, attendees will learn how to design business processes that are effective, save time and money, cut down on waste, and provide their companies with competitive advantages. In addition, attendees will have an opportunity to work with a human performance technology practitioner to determine the most efficient way to organize their internal processes. Participants will first learn how to visualize key processes, which is critical in order to make decisions more easily and execute improvements more reliably. Then, participants will learn many well-known methods for improving processes through the design and support of said process. The workshop will conclude with a discussion on how to measure process outputs as well as the performance of those contributing to key processes. The workshop facilitators will discuss how effective measurement systems help connect organizational components, thus ensuring that they operate in concert with one another. This allows managers to monitor, maintain, and improve performance on an ongoing basis. |
Learning Objectives: At the conclusion of the workshop, the participant will be able to create and improve processes. |
Activities: Analyze processes and design or redesign processes. |
Audience: Business owners, middle managers, upper managers, operations directors, and human resource representatives. |
Content Area: Methodology |
Instruction Level: Basic |
Keyword(s): Business, Efficiency, Management, Process |